---
title: Gather troubleshooting information (Java)
source: https://docs.newrelic.com/docs/apm/agents/java-agent/troubleshooting/gather-troubleshooting-information-java
---

If the Java agent's troubleshooting procedures (like [No data appears](https://docs.newrelic.com/docs/apm/agents/java-agent/troubleshooting/no-data-appears-java) and other docs in that category) haven't resolved your problem, use the [log files](#logfiles) to troubleshoot the issue. If you need further assistance, contact [support.newrelic.com](https://support.newrelic.com).

| **Include with support request** | **Notes**                                                                                                                                                                                                                                                                                                                                                     |
| -------------------------------- | ------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- |
| Log files                        | Do log files appear for your Java agent? - If yes, include the [`finest` level logs](https://docs.newrelic.com/docs/agents/java-agent/troubleshooting/generate-debug-logs-troubleshooting-java), beginning with your JVM startup and running for several minutes. - If no, include your JVM's startup logs that show the JVM opening the `newrelic.jar` file. |
| Link                             | Include the URL of the page where you're not seeing the data that you expect. If your application data has not appeared at all, then send the URL of the app's [APM **Summary** page](https://docs.newrelic.com/docs/apm/applications-menu/monitoring/apm-overview-page).                                                                                     |
| Your app's `newrelic.yml`        | Your app's [`newrelic.yml` configuration file](https://docs.newrelic.com/docs/agents/java-agent/troubleshooting/no-log-file-java) contains your [license key](https://docs.newrelic.com/docs/apis/intro-apis/new-relic-api-keys/#ingest-license-key) and proxy information (if needed). Remove this information before sharing it.                            |