---
title: Missing PHP module
source: https://docs.newrelic.com/docs/apm/agents/php-agent/troubleshooting/missing-php-module
---

## Problem

**newrelic** module section does not appear in `phpinfo()`.

## Solution

A missing `newrelic` module description section in the `phpinfo()` page indicates that the **`newrelic.so`** file may not have been installed in the extensions directory. To determine whether the New Relic PHP module exists:

1.  In your [`phpinfo()` page](https://docs.newrelic.com/docs/php/php-kb-103), look for the **PHP Core** section.
2.  To identify the directory from where your PHP extensions are loaded, find the local value of the `extension_dir` setting.
3.  Verify that `newrelic.so` is present in the directory specified by `extension_dir`.

If `newrelic.so` file is not present in your extensions directory, either:

-   Follow New Relic's [non-standard PHP installation procedures](https://docs.newrelic.com/docs/php/php-agent-installation-non-standard-php).

    OR
-   Manually link in the correct version from `/usr/lib/newrelic-php5/agent/x32` for 32 bit, or `/usr/lib/newrelic-php5/agent/x64` for 64-bit. Or, if you installed from a tar file, copy or link from the **agent** directory where you extracted the tar file.

![Screenshot showing the phpinfo() page.](https://docs.newrelic.com/images/apm_diagram_php-info-extension-dir.webp "doc_example_phpinfo_core_0.png")

**Sample phpinfo FIle, Core section**: Check the directory specified by **extension_dir** and verify that `newrelic.so` is present, If data does not appear on your [APM **Summary** page](https://docs.newrelic.com/docs/apm/applications-menu/monitoring/apm-overview-page) within a few minutes after configuring and restarting your webserver and PHP.