---
title: Submitting troubleshooting results (PHP)
source: https://docs.newrelic.com/docs/apm/agents/php-agent/troubleshooting/submitting-troubleshooting-results-php
---

## Problem

You continue to have problems with installing the New Relic PHP agent.

## Solution

If you continue to have problems with your New Relic PHP installation after following the [troubleshooting tips](https://docs.newrelic.com/docs/apm/agents/php-agent/troubleshooting/no-data-appears-php), get support at [support.newrelic.com](https://support.newrelic.com).

When working with a New Relic Technical Support engineer, provide the following information:

-   How far have you progressed in the installation process
-   Which installation method you are using
-   A copy your `newrelic.cfg` file (if any)
-   A link to your **phpinfo** page, or the output of **phpinfo** saved as an HTML file. To [create **phpinfo**](https://docs.newrelic.com/docs/php/php-kb-103), create a .php webpage containing just:

    ```php
    <?php phpinfo(); ?>
    ```
-   Your [agent and daemon log files](https://docs.newrelic.com/docs/php/php-kb-105)