---
title: AWS Connect monitoring integration
source: https://docs.newrelic.com/docs/infrastructure/amazon-integrations/aws-integrations-list/aws-connect-monitoring-integration
---

> #### ⚠️ IMPORTANT
>
> Enable the [AWS CloudWatch Metric Streams integration](https://docs.newrelic.com/docs/infrastructure/amazon-integrations/aws-integrations-list/aws-metric-stream/) to monitor all CloudWatch metrics from your AWS services, including custom namespaces. Individual integrations are no longer our recommended option.

[New Relic infrastructure integrations](https://docs.newrelic.com/docs/infrastructure/introduction-infra-monitoring) include an integration for reporting your AWS Connect data to New Relic. Here we explain how to activate the integration and what data it collects.

## Activate integration [#activate]

To enable this integration follow standard procedures to [Connect AWS services to New Relic](https://docs.newrelic.com/docs/infrastructure/infrastructure-integrations/getting-started/connect-aws-integrations-infrastructure).

## Configuration and polling [#polling]

You can change the polling frequency and filter data using [configuration options](https://docs.newrelic.com/docs/integrations/new-relic-integrations/getting-started/configure-polling-frequency-data-collection-cloud-integrations).

Default [polling](https://docs.newrelic.com/docs/infrastructure/amazon-integrations/aws-integrations-list/aws-polling-intervals-infrastructure-integrations) information for the AWS Connect integration:

-   New Relic polling interval: 5 minutes
-   Amazon CloudWatch data interval: 1 minute

## Find and use data [#find-data]

To find your integration data, go to **[one.newrelic.com > All capabilities](https://one.newrelic.com/all-capabilities) > Infrastructure > AWS** and select an integration.

Data is attached to the following [event type](https://docs.newrelic.com/docs/data-apis/understand-data/new-relic-data-types/#event-data):

| Entity      | Event Type                    | Provider                |
| ----------- | ----------------------------- | ----------------------- |
| ContactFlow | `AwsConnectContactFlowSample` | `AwsConnectContactFlow` |
| Instance    | `AwsConnectInstanceSample`    | `AwsConnectInstance`    |
| Queue       | `AwsConnectQueueSample`       | `AwsConnectQueue`       |

For more on how to use your data, see [Understand and use integration data](https://docs.newrelic.com/docs/infrastructure/integrations/find-use-infrastructure-integration-data).

## Metric data [#metrics]

This integration collects AWS Connect data for ContactFlow, Instance and Queue.

### Connect ContactFlow data [#contactflow-data]

| Metric                      | Unit  | Description                                                                                                                |
| --------------------------- | ----- | -------------------------------------------------------------------------------------------------------------------------- |
| `callRecordingUploadError`  | Count | The number of call recordings that failed to upload to the Amazon S3 bucket configured for your instance.                  |
| `contactFlowErrors`         | Count | The number of times the error branch for a contact flow was executed.                                                      |
| `contactFlowFatalErrors`    | Count | The number of times a contact flow failed to execute due to a system error.                                                |
| `misconfiguredPhoneNumbers` | Count | The number of calls that failed because the phone number is not associated with a contact flow.                            |
| `publicSigningKeyUsage`     | Count | The number of times a contact flow security key (public signing key) was used to encrypt customer input in a contact flow. |

### Connect Instance data [#instance-data]

| Metric                           | Unit    | Description                                                                                                             |
| -------------------------------- | ------- | ----------------------------------------------------------------------------------------------------------------------- |
| `callsBreachingConcurrencyQuota` | Count   | The total number of voice calls that exceeded the concurrent calls quota for the instance.                              |
| `callsPerInterval`               | Count   | The number of voice calls, both inbound and outbound, received or placed per second in the instance.                    |
| `concurrentCalls`                | Count   | The number of concurrent active voice calls in the instance.                                                            |
| `concurrentCallsPercentage`      | Percent | The percentage of the concurrent active voice calls service quota used in the instance.                                 |
| `missedCalls`                    | Count   | The number of voice calls that were missed by agents during the refresh interval selected                               |
| `throttledCalls`                 | Count   | The number of voice calls that were rejected because the rate of calls per second exceeded the maximum supported quota. |

### Connect Queue data [#queue-data]

| Metric                       | Unit    | Description                                                                                                                                                                      |
| ---------------------------- | ------- | -------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- |
| `callBackNotDialableNumber`  | Count   | The number of times a queued callback to a customer could not be dialed because the customer's number is in a country for which outbound calls are not allowed for the instance. |
| `longestQueueWaitTime`       | Seconds | The longest amount of time, in seconds, that a contact waited in a queue.                                                                                                        |
| `queueCapacityExceededError` | Count   | The number of calls that were rejected because the queue was full.                                                                                                               |
| `queueSize`                  | Count   | The number of contacts in the queue.                                                                                                                                             |