---
title: Authentication issues
source: https://docs.newrelic.com/docs/infrastructure/amazon-integrations/troubleshooting/authentication-issues
---

## Problem

You've set up your AWS integration and [connected it to New Relic](https://docs.newrelic.com/docs/integrations/amazon-integrations/get-started/connect-aws-infrastructure), but cannot see any data in the [AWS dashboard](https://docs.newrelic.com/docs/integrations/amazon-integrations/get-started/introduction-aws-integrations#insights).

## Solution

Make sure you've [granted us the right permissions](https://docs.newrelic.com/docs/integrations/amazon-integrations/get-started/integrations-managed-policies) to retrieve your metrics.

To verify so, go to the **Account status dashboard** of your integration to check that no errors are being reported:

![Screenshot showing the account status dashboard.](https://docs.newrelic.com/images/infrastructure_screenshot-crop_aws-account.webp "AWS account status dashboard")

In the Account status dashboard, check the **Permission Errors** dashboard and see if you have method errors for any of your data sources:

![Screenshot showing permissions errors in the account status dashboard.](https://docs.newrelic.com/images/infrastructure_screenshot-crop_aws-permission-errors.webp "Permission errors in the AWS account status dashboard")

If errors are reported, make sure your permissions policy document (if it isn't the standard AWS `Read-Only Access` policy) has the methods reported in the errors dashboard according to our [custom permissions](https://docs.newrelic.com/docs/integrations/amazon-integrations/get-started/integrations-managed-policies) documentation.

> #### ⚠️ IMPORTANT
>
> Some methods are not integration specific and **[must be granted for all integrations](https://docs.newrelic.com/docs/integrations/amazon-integrations/get-started/integrations-managed-policies#all-permissions)**.