---
title: Authenticate your New Relic mobile app account
source: https://docs.newrelic.com/docs/mobile-apps/user-settings-authentication
---

This explains how to authenticate your New Relic mobile app account, and how to add users to or remove them from your mobile device.

## User authentication [#authentication]

Depending on your New Relic account, additional installation or authentication steps may be required when you install the New Relic mobile app.

| **New Relic account**                 | **Additional requirements**                                                                                                                                                                                                                                                                                                                                                                                                                                                                               |
| ------------------------------------- | --------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- |
| New users                             | If you do not already have a New Relic account: - From your desktop web browser, [create a New Relic account](https://newrelic.com/signup). - [Install your application](https://docs.newrelic.com/docs/site/installing-the-agent) with the appropriate New Relic agent. As part of new account setup, you will receive an email with a password reset link. The password reset link expires after 20 minutes for mobile apps.                                                                            |
| Existing New Relic users              | No additional requirements; your applications, hosts, and key transactions automatically appear after you sign in.                                                                                                                                                                                                                                                                                                                                                                                        |
| Users with New Relic partner accounts | Depending on the partner, you may need to complete a different [authentication process](https://docs.newrelic.com/docs/ios/ios-with-partners). **Azure Store users:** Due to the deep integration between Azure Storefront and New Relic, Azure Storefront users cannot access their accounts on the New Relic Android or iOS apps.                                                                                                                                                                       |
| Users with SAML-SSO enabled accounts  | When you sign in to the New Relic mobile app, your session automatically redirects to your web browser. From there you can sign in to your New Relic SAML-SSO account. If you see any errors when using SAML-SSO accounts on your mobile device, verify that you are able to sign in to **[one.newrelic.com](https://one.newrelic.com/all-capabilities)** with a desktop web browser. - If no, contact your administrator. - If yes, get support at [support.newrelic.com](https://support.newrelic.com). |

## User settings [#iphone-settings]

After you sign in, all New Relic accounts and applications associated with the user appear automatically.

**Sign in with additional username**

Follow the procedure for your mobile device.

| **Mobile device** | **To sign in to the app with an additional user name:**                                                                                                                                                                                                              |
| ----------------- | -------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- |
| Android           | To switch users: - Log out from the Android device: **Main menu > (selected username) > Logout > Confirm**. - Log in with a new account.                                                                                                                             |
| iPhone            | - From the app menu, select your account name, then select the **Users** menu. - From the **Users** menu, select the plus  icon. - Sign in with the additional username.                                                                                             |
| iPad              | - To access the **Users** menu: Select the user icon ![icon-ios-app-user](https://docs.newrelic.com/images/mobile-apps_icon_user.webp "icon-ios-app-user") or slide right. - From the **Users** menu, select the plus  icon. - Sign in with the additional username. |

**Switch between accounts**

To switch between accounts associated with your username:

1.  From the **Users** menu, select the user name.
2.  Select the account name.

**Remove or re-add a user name**

To remove a specific username from this device:

1.  From the **Users** menu, select **Logout**.
2.  To remove a user from this device, select the user's red minus 
    icon.
3.  Select the user's **Log out** icon.

    To add a user again, sign in with that username again.