---
title: Mobile User Journeys
source: https://docs.newrelic.com/docs/mobile-monitoring/mobile-monitoring-ui/mobile-app-pages/user-journeys
---

Mobile User Journeys visualizes how end users navigate your mobile app in aggregate. It reveals patterns in user behavior — where users go after opening the app, where they get stuck, and which paths lead to the outcomes you care about.

![A Sankey diagram showing user navigation paths through a mobile app, with nodes representing screens and paths sized by user volume](https://docs.newrelic.com/images/mobile_screenshot-full_user-journeys-sankey.png "Mobile User Journeys Sankey diagram")

> #### ⚠️ IMPORTANT
>
> Mobile User Journeys is currently available within the **Errors** experience in the New Relic mobile monitoring UI. A standalone Mobile User Journeys view (similar to the [Browser User Journeys](https://docs.newrelic.com/docs/browser/browser-monitoring/browser-pro-features/user-journeys/) feature) is planned for a future release.

## How to access [#access]

Mobile User Journeys is available across all four sections under **Triage** in the left navigation: **Crashes**, **Request errors**, **Handled exceptions**, and **ANRs**. How you reach it depends on where you're coming from:

![The New Relic Mobile left navigation with the Triage section expanded, showing Crashes, Request errors, Handled exceptions, and ANRs](https://docs.newrelic.com/images/mobile_screenshot-full_user-journeys-triage-nav.png "Mobile Triage navigation showing Crashes, Request errors, Handled exceptions, and ANRs")

**From the Triage tab:**

1.  Go to **[one.newrelic.com > All capabilities](https://one.newrelic.com/all-capabilities) > Mobile**.
2.  Select your mobile application.
3.  In the left navigation, under **Triage**, click **Crashes** or **Request errors**.
4.  From the error groups, select the one you want to investigate to open the error detail view.
5.  In the detail view, click the **User Journeys** link to see the navigation paths that led to the error.

**From the "Group crashes or error" tab:**

1.  Go to **[one.newrelic.com > All capabilities](https://one.newrelic.com/all-capabilities) > Mobile**.
2.  Select your mobile application.
3.  In the left navigation, under **Triage**, click **Crashes** or **Request errors**.
4.  Click the **Group crashes** or **Group request errors** tab.
5.  Select the crash or error group you want to investigate to open the group detail view.
6.  Under **Triage**, click the **User Journeys** link to see the navigation paths that led to the error.

## How to use Mobile User Journeys [#how-to-use]

### Sankey diagram [#sankey]

The User Journeys visualization uses a Sankey diagram to show the flow of users between screens. Each node represents a screen or interaction in your app, and the width of each connecting path reflects the number of users who followed that route.

Key elements of the diagram:

-   **Nodes**: Individual screens or interactions in the app.
-   **Paths**: Connections between nodes, sized proportionally to the volume of users who followed that path.
-   **Entry points**: The screens where user sessions begin.
-   **Exit points**: The screens where users ended their session or triggered an error.

When viewed from within an error group, the visualization automatically anchors on sessions that experienced that error, so you can trace the navigation paths that preceded the crash.

### Path and event details [#path-details]

Click any node or path in the diagram to drill down into the sessions that followed that exact route. This opens a split view with two panels:

![Split view showing the Profiles panel on the left with attribute distribution and the Sessions table on the right listing affected sessions](https://docs.newrelic.com/images/mobile_screenshot-full_user-journeys-crash-detail.png "Mobile User Journeys crash detail view")

-   **Profiles**: Shows the distribution of attribute values (such as app version, device, OS, architecture, and crash details) across the sessions that followed the selected path. Use this to identify commonalities among affected users.
-   **Sessions that include this event**: A table listing individual sessions, including User ID, date, occurrence count, app version, device, OS version, and carrier. Click any session to open the Event Trail Drilldown page.

### Event Trail Drilldown [#event-trail]

Click a session in the sessions table to open the **Event Trail Drilldown** page — a chronological timeline of every event recorded in that session.

![The Event Trail Drilldown showing a chronological list of Interaction and Crash events with expandable attribute details](https://docs.newrelic.com/images/mobile_screenshot-full_user-journeys-event-trail.png "Mobile User Journeys Event Trail Drilldown")

In the Event Trail Drilldown you can:

-   **Filter by event type**: Use the **Interaction** and **Crash** buttons to focus on specific event types.
-   **Expand event details**: Click any event to see its full attribute payload — including crash metadata such as `diskAvailable`, `osBuild`, `processName`, `timeSinceLastInteraction`, and `interactionHistory`.

This view lets you reconstruct the exact steps a user took before a crash occurred, down to the individual screen interactions.

## How to customize the visualization [#customize]

### Event type filter [#event-type]

![The event type filter dropdown showing options: Crash, Breadcrumb, Interaction, User action, Handled exception, JavaScript error, Request error, Custom, ANR](https://docs.newrelic.com/images/mobile_screenshot-crop_user-journeys-event-type-filter.png "Mobile User Journeys event type filter")

Use the **Event type** filter to choose which event types appear as nodes on the diagram. You can include any combination of:

-   Crash
-   Breadcrumb
-   Interaction
-   User action
-   Handled exception
-   JavaScript error
-   Request error
-   Custom
-   ANR

### App version [#app-version]

Use the **App version** filter to focus on journeys from a specific release. This is useful for comparing user behavior before and after a deployment to identify regressions or improvements.

### Filter by user attributes [#user-attributes]

Use the filter bar to narrow results by additional attributes such as device type, OS version, geography, or custom attributes you've instrumented with the [Mobile SDK](https://docs.newrelic.com/docs/mobile-monitoring/new-relic-mobile/mobile-sdk/mobile-sdk-api-guide/).

## Related features [#related]

-   [Mobile crashes](https://docs.newrelic.com/docs/errors-inbox/mobile-tab): View and triage crash groups across your mobile app.
-   [Handled exceptions](https://docs.newrelic.com/docs/mobile-monitoring/mobile-monitoring-ui/crashes/handled-exceptions-analyze-trends-prevent-crashes): Track non-fatal errors and trends.
-   [Session replay](https://docs.newrelic.com/docs/mobile-monitoring/mobile-monitoring-ui/mobile-session-replay/introduction): Watch recordings of real user sessions to understand exact user behavior.
-   [Browser User Journeys](https://docs.newrelic.com/docs/browser/browser-monitoring/browser-pro-features/user-journeys/): The equivalent User Journeys feature for web apps monitored with Browser.