---
title: AI insights for Intelligent Workloads
source: https://docs.newrelic.com/docs/new-relic-solutions/new-relic-one/workloads/advanced-workload-ai-insights
---

> #### ⚠️ IMPORTANT
>
> AI insights are in **Public Preview** with specific availability requirements.

AI insights provide AI-powered summaries of your workload's health, performance trends, and potential issues.

## Requirements [#requirements]

-   Intelligent workload created
-   Sufficient observability data
-   **AWS infrastructure only** (not available on Azure)
-   **Not available to FedRAMP customers**

## Generate insights [#generate]

1.  Open your intelligent workload
2.  Click **Generate insights**
3.  Review the AI-generated summary

Insights analyze only data visible on your workload page and are generated on-demand.

## What insights include [#what-included]

**Health overview:**

```
Your workload is healthy with 12 entities reporting normal status.
Response times are within expected ranges.
```

**Performance trends:**

```
Throughput increased 23% in the past hour while maintaining stable
response times.
```

**Entity highlights:**

```
- payment-service: Response time +40ms (within SLA)
- user-db: Connection pool at 78%, approaching threshold
- checkout-api: Error rate below 0.1%, optimal
```

**Recommendations:**

```
Investigate database connection pool trend. While not critical,
usage may require scaling if traffic continues growing.
```

## Best practices [#best-practices]

-   Generate insights when first viewing a workload or after alerts
-   Verify AI observations against actual metrics
-   Use insights as starting point, not replacement for analysis
-   Regenerate after significant changes

## Limitations [#limitations]

-   Analyzes only currently displayed data
-   Cannot access other workloads or accounts
-   Provides observations, not root cause analysis
-   May occasionally misinterpret complex patterns

> #### ⚠️ CAUTION
>
> Always verify AI insights against actual data before taking action.

## Troubleshooting [#troubleshooting]

### Button disabled

**Reasons:**

-   Azure infrastructure (not supported)
-   FedRAMP account (AI features disabled)
-   Feature not available to your account

**Resolution:** Contact your account team to verify infrastructure and feature access.

### Generation fails

**Reasons:**

-   Insufficient data
-   Temporary connectivity issue
-   Complex workload data

**Resolution:** Wait and retry. If issue persists, contact support.

## Next steps [#next-steps]

-   [Manage custom KPIs](https://docs.newrelic.com/docs/new-relic-solutions/new-relic-one/workloads/advanced-workload-kpis)
-   [Configure health status](https://docs.newrelic.com/docs/new-relic-solutions/new-relic-one/workloads/workload-status-configuration)
-   [Create alerts](https://docs.newrelic.com/docs/alerts-applied-intelligence/new-relic-alerts/get-started/introduction-alerts)