Modern environments generate massive amounts of operational data, but the knowledge required to resolve issues is often fragmented across wikis, tickets, and tribal knowledge. New Relic Knowledge closes that gap by transforming scattered documentation into an enterprise-grade grounding layer. Now, teams can gain access to relevant context from internal runbooks and documentation directly within New Relic AI, leading to quicker mean time to resolution (MTTR).
What’s included in GA
AI-powered contextual insights
Accelerate troubleshooting by surfacing exact mitigating actions, related incidents, and supporting knowledge directly within your workflows rather than relying on generic AI advice.
Seamless documentation integration
Easily connect your organization's private runbooks, architecture notes, and past incident retrospectives to build a secure, unified knowledge base.
Enterprise-grade AI grounding
Provide trusted, highly specific operational context for New Relic AI, dramatically improving the accuracy and relevance of AI-driven recommendations.
Operational memory
Preserve valuable institutional knowledge, ensuring that historical context and past remediation steps are instantly accessible during critical incidents.
Integrated platform experience
Gain access to context from your internal runbooks directly within New Relic AI, eliminating the need to switch between disconnected wikis and helping drive that quicker MTTR.
The exciting road ahead
The exciting road ahead New Relic Knowledge is the foundation for more dynamic, context-aware workflows across the New Relic platform. Future innovations will continue expanding the types of operational context you can integrate, helping teams shift from manual searching to instant, agent-assisted resolution.
We invite you to explore New Relic Knowledge and discover how operational context can help your teams troubleshoot faster, reduce operational complexity, and improve system reliability.